Your mission
Location: Berlin | Full-time
Mission of the role
FleetFox is building Europe’s most reliable fleet-care operations platform.
We are hiring an Operations Manager to take full ownership of daily operational performance across Germany and Belgium.
At FleetFox, HQ domains define standards and tooling, while Regional Operations owns execution and KPI delivery.
In this role, you are the single responsible owner for ensuring contracted volumes are delivered, service quality is consistent, and operations scale profitably.
You lead the regional team, build the structure required for predictable and reliable execution, partner closely with HQ functions (Supply, Service Ops, Support, Growth), and report directly to the COO.
Your profile
What you will own
1. Regional Performance
Deliver contracted volumes and meet SLAs consistently
Own regional operational results across all cities and services
Establish predictability: forward-looking shift and capacity visibility (3+ week horizon)
Success means: Customers trust delivery without escalation.
2. Leadership & Structure
Success means: Clear and scalable leadership structure across the region.
3. Workforce & Field Performance
Ensure workforce inputs convert into consistent volume delivery
Drive field productivity, shift adherence, and Fox performance discipline
Resolve underperformance decisively (improvement plans, replacements)
Success means: Cities perform consistently without HQ firefighting.
4. Scalability & Launch Excellence
Launch new services and cities at target performance
Stabilize underperforming locations rapidly
Continuously strengthen playbooks and execution discipline
Success means: Growth does not break operations.
5. Operational and Financial Discipline
Own KPI tracking, interventions, and escalation logic
Deliver regional performance in line with service GP targets
Provide clear performance visibility and narratives to leadership
Success means: Decisions are data-driven and operations scale profitably.
How success is measured (Core KPIs)
Regional Performance (Primary Ownership)
Granted volume delivery: ≥97–100%
SLA compliance: ≥95%
Service quality: ≥90%
Orders per hour improving
Service GP2 margin on target
Team performance
City performance consistency: low variance across locations
Regional team ownership & KPI delivery: on target
Stable supervisor layer implemented
What we’re looking for
Fluency in German and English (mandatory)
Fluency in Spanish (not mandatory, good to have)
4+ years leading multi-site operations with team-of-teams structure
Background in logistics, carwash, mobility, fleet, field service, or service marketplaces
Proven ability to own hard KPIs and drive execution under pressure
Comfortable working hands-on in the field and structurally with HQ
Driver's licence (manual-gear, EU, Class B) (mandatory)
Based in Berlin
Most importantly: You take responsibility for outcomes — not just activities.
About us
FleetFox is an asset-light managed marketplace, active in 13 cities across 6 EU countries, servicing car-sharing, delivery, utility, and other B2B fleets. Driven by our technology, we’re saving clients 35-60% on their fleet ops, and streamlining their operations on scale.
